The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary: PayPal helps businesses go global by enabling payments for over 200+ markets through cross border ecommerce. The Relationship Manager is acting as the primary point of contact of a portfolio of PayPal’s SMB Merchants in China. The objective will be to grow the PayPal business for these accounts and build strong, lasting and profitable relationships. Utilizing in-depth industry knowledge and merchant insights, the Relationship Manager is an expert in PayPal solutions, delivering best-in-class service and negotiate mutually beneficial commercial and marketing agreements.
Job Description:
SPECIFIC DUTIES
1. Develop an outside-in-view of the Merchant’s e-Commerce business; the key drivers of their growth & the pain points where they need support.
2. Daily engagement with SMB key merchants, help them expand cross border business on PayPal, achieve business targets, such as TPV (total purchase volume), revenue target, and engagement rates (churn rate);
3. Maintain best in class PayPal product integration standards to help merchants optimize their e-Commerce sales performance.
4. Responsible for cross-selling and upselling PayPal’s new product and services to meet or exceed business targets;
5. Increase PayPal share of check-out against other payment options in B2B merchants;
6. Helping B2C merchants to grow further with mobile, social, and digital and
e-commerce capability;
7. Collaborate with marketing, channel partners, risk management and business supporting team to promote the key solutions;
JOB QUALIFICATIONS
Basic Qualification:
1. Bachelor’s Degree or above preferred but not required;
2. 5 years’ work experience in the Payment Industry, Financial Services, IT solutions, e-Commerce and Digital Goods;
3. Proven experience on managing top customer portfolio.
4. Proven success record in business development and relationship management.
5. Strong PC skills and office software, especially PowerPoint & Excel.
Ability & Skills Required:
1. Results oriented, self-motivated and a “hands on” person with proven ability on sales execution to deliver results in fast pace working environment;
2. Strong analytical skills and entrepreneurial spirit to excavate sales opportunities;
3. Research and problem-solving skills whilst working with multiple internal departments to address and solve merchant queries;
4. Ability to manage multiple projects simultaneously;
5. Excellent communication, interpersonal, organizational, negotiation and presentation skills required;
6. Must be a proactive self-starter, open to change, be able to work in virtual team environment;
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
