3-5 sentence summary about the role considering these questions: what is the opportunity? How is this role contributing to our mission? What will they get from this opportunity?
Position Responsibilities:
- Apply conceptual thinking to create world-class digital services across multiple platforms, smartly bringing together user needs, business goals and technical realities.
- Translate concepts into designs that illustrate simplicity despite system complexity.
- Be a storyteller – A critical element of all our roles is to deliver insights about people and behavior – verbally and visually in a way that generates empathy, emotion, and engagement from the client and design team.
- Facilitate client’s problem statement definition by validating product assumptions, advocating for the customer’s perspective, and taking into account the business objectives
- Conduct discovery and research to understand the business, and the customer, create service blueprints, journey maps, personas
- Work directly with customers and prospects through observational studies, customer interviews, usability testing, and other forms of qualitative and quantitative research to uncover insights, learn about user behaviour and verify design concepts
- Take smart risks and champion new ideas
- Identify design problems through in-depth analysis of research and ideate elegant solutions and customer experience
- Translate concepts into wireframes and mockups that lead to intuitive user experiences, optimized for a wide range of devices and interfaces.
- Rapidly test and iterate your designs, using storytelling and rapid prototyping methods, ranging from paper sketching to digital prototyping.
- Collaborate with other team members and stakeholders and bring them along at every step of the design process
- Work closely with development teams to ensure that design specifications are implemented
- Participate as a contributor to an interdisciplinary team that includes other designers, project management, business and brand strategists, and hardware and software developers
Required Qualifications:
- Technical
- At least 5 years of dedicated UX design experience designing complex solutions for complete digital environments.
- Proficiency in designing complex digital solutions for mobile, tablet, and desktop platforms.
- Extensive experience in user-centered design processes, usability testing methodologies, and accessibility standards.
- Strong knowledge of creating scalable design systems and large-platform interfaces using tools like Figma.
- Familiarity with HTML5, CSS3, and JavaScript is a plus.
- Ability to lead cross-functional collaborations with engineering, product management, and CX, service design teams.
- Expertise in developing design strategies aligned with business goals and user insights.
- Deep understanding of human-centered design principles to champion user needs across projects.
- Passion for helping teammates, sharing knowledge and experience, and learning from them
- Openness to receiving feedback and constructive criticism
- Demonstrable skills in illustration, photography, or diagrammatic expertise and iconography are an advantage.
- Experience in designing for AI-driven experiences and interfaces is a plus.
- Familiarity with AI design tools (such as Figma AI, Adobe Firefly, Google Stitch) is beneficial.
- Experience in creating AI-driven experiences and interfaces is also advantageous.
Communication
- Excellent and effective communication and persuasive skills are required.
- Excellent command of spoken and written English/Cantonese, and Mandarin.
Qualifications
- Bachelor's Degree in Design, Psychology, Human-factors or similar discipline.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] .
Working Arrangement
