Job Description
Job Title: Senior Manager, SA&I Customer Success
ABOUT THIS JOB
At NielsenIQ, our obsession in helping our clients to grow through a comprehensive understanding of consumer behavior leveraging on the ongoing innovation in technology is what motivates us. Our work helps our clients set growth strategies and determines what products or services you ultimately see in the market and how our clients drive their marketing and trade strategies.
Apart from that, you will also be managing a client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators.
RESPONSIBILITIES
1) Client Service
- Implement plans that will contribute to maximum client satisfaction and ensure continuous profitable and business growth
- Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the marketplace
- Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
- Oversee the management and conduct of assigned research projects including preparation, approval and delivery of proposals, reports and presentations
- Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product / solution sales
- Ensure adherence to the company policies on business conduct / ethics when servicing clients are being observed by the entire division
2) People Management
- Establish a strong team environment focused on exceeding internal and external client requirements
- Conduct consistent periodic coaching work as well as to observe team members with clients and provide feedback
- Contribute to driving world class employee satisfaction through the implementation of relevant organizational initiatives that build on employee commitment
3) Financial Management
- Achieve revenue, profitability, quality, speed of delivery and productivity targets
- Monitor the actual financial performance against budget / forecast and ensure the implementation of appropriate actions that will led to the achievement of the financial targets
- Ensure proper pricing and contracts are completed and approved according to company policies and guidelines
- Manage the cost of jobs within present budget restrictions
Qualifications
A LITTLE BIT ABOUT YOU
As a Senior Manager, you will manage a dedicated research team specialized in ad-hoc research in FMCG industry. The key mission is to manage and service a group of clients in order to maintain and grow client base so as to achieve planned financial objectives and other operational performance indicators.
QUALIFICATIONS
- At least 8 years Market Research experience in consumer research.
- Experience in FMCG industry is more preferable
- Experience in managing a sizable research team with P& L responsibility
- Expert knowledge of research techniques and methodologies
- Detail-oriented team player with good problem-solving and project management skills
- Persistent & tireless to coaching and developing people
Additional Information
/LP
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
