NVIDIA is a World Leader in AI Computing and Data transportation Technologies, and we are now looking for an outstanding Customer Software Quality Control Engineer in our Networking China offices! We are looking for a bright, focused, analytical, and motivated person who to be the primary point of contact for China-based customers on software quality issues. As a Quality Control, you'll work with the local support team and Networking R&D teams, Arch and Customer Program Management groups.
What you’ll be doing:
Act as the primary point of contact for China-based customers on software quality issues, providing status updates on investigations, corrective actions, and resolution timelines.
Represent the quality improvement efforts led by software engineering - in front of the customer; convey results of root cause analyses and planned or completed improvement actions.
Track and manage the full lifecycle of customer-reported quality issues, ensuring they receive proper attention and prioritization from Support and the Software engineering teams. Define, track, and report relevant quality KPIs to both internal and external stakeholder
Coordinate across multiple internal stakeholders (Field Engineering, Solution Architecture, Pre/Post-Sales, Product, Software RnD and Testing teams) to drive across-the-board improvements in validating Chinese customers' use cases.
What we need to see:
B.Sc. in SW engineering or in related fields
8+ years of experience in software development or customer’s support
Strong written and verbal communication skills
Excellent customer relation skills and ability to interact at a high level with all levels of the organization
Strong organizational and project management skills
Excellent presentation skills, ability to prepare training material and conduct trainings.
Fluent in English and Mandarin, both written and spoken.
Ways to stand out from the crowd:
Hebrew speaking
Knowledge and experience in Networking protocols and technologies.
Familiarity with embedded software and devices manufacturing processes.
Ability to provide strong servant leadership to support team members
Organized and detail oriented, hard worker and dedicated.
