We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Key Areas of Responsibility and Tasks
Key Responsibilities:
Renewal Management & MCCA Transition
- Lead renewal cycles for mid to large cloud accounts with an emphasis on driving the transition to MCCA.
- Position MCCA as the standard framework for cloud renewals by articulating its value, flexibility, and alignment with SAP’s long-term cloud strategy.
- Serve as the point of escalation for customers requiring clarity or exception handling during the
Regional MCCA Coordination
- Act as the go-to expert for regional quoting and booking challenges related to MCCA, collaborating closely with Legal, Commercial Operations, Sales, and Deal Support teams.
- Liaise with Global and Regional MCCA Program Leads to ensure alignment on policies, enablement materials, and system readiness.
- Consolidate and communicate regional trends, blockers, and feedback to influence process improvements and policy refinements.process improvements and policy refinements.
Support & Enablement
- Provide support to junior Cloud Renewal Executives (CREs) across the region on MCCA related topics.
- Contribute to the development of internal playbooks, checklists, and knowledge articles specific to MCCA renewals.
Process Excellence & Governance
- Serve as a Process Expert for the MCCA renewal framework — guiding teams in applying compliant, scalable, and efficient workflows.
- Partner with the Global Process Office (GPO) and Commercial teams to support the evolution of quoting tools, process automation, and exception handling frameworks.
- Monitor compliance and MCCA adoption KPIs, and drive corrective actions where needed to improve data quality and process health.
Qualifications & Experience
- Minimum 4-6 years of experience in cloud renewals, deal operations, commercial management or contract lifecycle management.
- Strong working knowledge of SaaS business models, subscription renewals and Enterprise sales cycles.
Education
- Bachelor’s Degree in Business, Finance or related field; advanced degree a plus.
- Equivalent comparable experience.
Skills and Competencies
- Demonstrated expertise in contract structures and negotiation principles; MCCA or similar framework experience strongly preferred.
- Proven ability to handle escalations, work cross0functionally, and deliver outcomes in a matrixed environment.
- Excellent written and verbal communication skills; able to influence stakeholders at all levels.
- Analytical mindset with attention to process integrity and data accuracy.
- Proficiency in CRM tools (e.g. Harmony Quote, Gainsights etc.) and familiarity with renewal management platforms.
- Language proficiency: English and Chinese, Japanese and Korean (added advantage).
- Churn rate
- Renewal Rate (%)
- Upsell and cross-sell revenue generated
- Accuracy of renewal forecastsWhat We Offer
- A dynamic, international environment with career growth opportunities.
- Opportunity to shape regional MCCA adoption and process maturity.
- A supportive and collaborative work environment
- Opportunities for professional and growth within SAP
- Exposure to leading cloud technologist and customer success strategies.
This role is ideal for experienced professionals looking to make significant impact in customer
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 427980 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
