Location: Beijing, China
About the Role
At AppsFlyer, we’re passionate about helping brands unlock powerful insights and make smarter decisions through their mobile marketing data. As a Senior Customer Onboarding Manager, you’ll be on the front lines of this mission, serving as the trusted guide who leads customers through their very first steps with AppsFlyer.
This role sits at the intersection of Customer Success, Sales, and Solutions Architect, and plays a mission-critical part in shaping the pre-sale experience. You’ll work hand-in-hand with Sales Representatives to support new accounts through the onboarding journey, ensuring a frictionless handover, a solid technical foundation, and fast time-to-value.
If you’re a proactive, tech-savvy communicator with a deep appreciation for both strategy and detail, and you thrive in a fast-paced, customer-first SaaS environment, this one’s for you.
What You’ll Do
- Lead the customer onboarding journey from kickoff to full platform adoption.
- Collaborate closely with Sales, Solutions Architects, and Customer Success Managers to deliver seamless handovers and ensure technical and business objectives are met.
- Manage PoC projects to demonstrate AppsFlyer’s value, guiding customers through setup, technical integrations, and feature exploration with a clear focus on accelerating deal closure.
- Customize onboarding flows for diverse industries including gaming, fintech, e-commerce, and entertainment.
- Anticipate and remove technical or operational roadblocks to keep projects moving quickly.
- Drive early product adoption through effective training and tailored recommendations.
- Build scalable playbooks, templates, and processes that reduce time-to-value and improve customer outcomes.
- Maintain clear documentation, progress tracking, and stakeholder alignment throughout the onboarding or PoC lifecycle.
- Capture customer feedback to influence product roadmap and onboarding best practices.
What You’ll Bring
- 5+ years of experience in a customer onboarding, solutions consulting, or technical account management role, preferably in a B2B SaaS or MarTech company.
- Experience working with mobile technologies, SDKs, and customer data integrations is a strong plus.
- Ability to understand and simplify technical concepts for both technical and non-technical audiences.
- Demonstrated success managing multiple onboarding projects at once while maintaining attention to detail.
- Stellar communication, collaboration, and stakeholder management skills. You're equally comfortable leading customer calls and aligning internally with cross-functional partners.
- High degree of ownership, structure, and accountability, you don’t wait for instructions, you build the path forward.
Bonus Points:
- experience onboarding clients in gaming, fintech, e-commerce, or entertainment verticals
- Introduced by an AppsFlyer team member
Why Join Us?
AppsFlyer is a global company with 20 offices worldwide. Through mental health programs like Be Well, the Global Employee Exchange Program, and fitness programs, we empower our people to thrive physically, mentally, and professionally.
Here, titles don’t define us—ideas do. You’ll thrive in a culture where everyone’s input shapes the future.
