Sales Merchandiser, GSO Guangzhou

JOB SUMMARY

• 4-year degree from an accredited university in High School diploma or equivalent required. 
• Minimum of 2 years’ experience in Sales and Marketing, Guest Services, Front Desk or related professional area OR a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management preferred. 

Managing Work, Projects and Policies

• Evaluate, qualify and respond to leads in a professional and timely manner. Majority of communication will be via telephone, email and SFAWeb|CI/TY.  Leads and follow-up communication from hotels will be generated through SFAWeb|CI/TY. 
• Act as the liaison between the customer and hotel(s) to present rate proposals, maximize or convert potential bookings, and close the sale. 
• Generate contracts to finalize sales transactions. 
• Ensure business is transitioned to designated property appropriately and in a timely manner for proper service. 
• Provide service to customers to grow account share on behalf of MI, across the enterprise. 
• Participate on project and account teams, executing activities that support strategic account management and team-based sales models.   
• Join sales managers on sales calls, as appropriate. 
• For assigned accounts, provide proactive account management with primary focus on the group segment.  Maintain both telephonic and face-to-face relationship with each accounts’ key group buyers/intermediaries who impact the accounts’ group buying process. 
• Provide sales program/event coordination (e.g., Hotel Excellence, sales missions, trade shows), reporting support, and/or general administrative support, as needed. 

Maintaining Business Goals

• Establish and maintain complete and up-to-date lead response information in SFAWeb|CI/TY and alternate information systems to ensure accurate reporting. 
• Assist with the closing of business opportunities to ensure team and departmental goals are met. 
• Generate and organize sales reports utilizing internal data systems (e.g., SFAWeb|CI/TY, MRDW).   
• Support operating budgets and venue targets to support the GSO business plan.   
• Monitor and evaluate GSO office processes and procedures; recommend improvements as necessary. 

Demonstrating and Applying Discipline/Functional Knowledge

• Use standard software applications such as MS Office, SFAWeb|CI/TY, MRDW, etc. 
• Act decisively to recover from mistakes. Know how to develop/propose/initiate solutions and when to involve a leader. 
• Act independently to improve and increase skills and knowledge.   

Contributing to Teams

• Navigate the MI organization to achieve collaboration by leveraging relationships and knowledge. 
• Identify and cultivate relationships with key colleagues and stakeholders in other parts of the organization. 
• Work effectively in a virtual team-based environment. 

Leading/Managing Teams 

• N/A

Additional Responsibilities/Competencies 

• Prepare, edit and proofread written documents (e.g., daily logs, business letters, memoranda, reports, etc.) to ensure accuracy and completeness. 
• Express oneself clearly, concisely and effectively through written and verbal communications. 
• Approach opportunities with a positive, open mind.
• Display creativity and innovation to identify opportunities to improve departmental processes and programs that will enhance team productivity and/or business results. 
• Gain the confidence and trust of others through consistent demonstration of authenticity and ethical standards. 
• Maintain confidentiality of proprietary materials and information.
• Perform special projects and other duties, as assigned.   

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.