The Reference Data Services Sr Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.
Responsibilities:
- Manages complex and highly varying issues with significant potential impact on multiple operations' areas, with full management responsibility for one or more teams. Lead projects, resolves escalated operations' issues and/ or offer solutions at an advanced level.
- Liaises with multiple Operations teams/departments.
- Serves as analytical and/or procedural expert, representing a unit or team on cross functional processes or project deliverables.
- Keeps abreast of the organization's operational procedures and best practices in business strategy and process/quality improvements; using such knowledge to recommend customized business solutions to internal clients.
- Serves as subject matter expert in business, planning and analysis for operations area supported.
- Acts as advisor or coach to new or lower level personnel on operational processes/procedures across multiple functions and/or departments.
- Responsible managing overall resource management and allocation of work for assigned operations area for multiple teams/projects. Influences and negotiates with senior leaders (across functions); may communicate with external parties.
- Directs team members in accomplishing their tasks to meet daily/weekly/monthly targets.
- Demonstrates commitment to diversity, internal mobility and employee professional development.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
- Self-motivated with the ability to make decisions in the absence of detailed instructions and in a dynamic environment. Should demonstrate a commitment to quality and attention to detail.
- Experience in complex project management
- Excellent communication / negotiation / presentation skills
- 15+ years experience in financial services; experience leading operational functions is required.
Education:
- Bachelor’s/University degree, Master’s degree preferred
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Job Family Group:
Operations - Services-
Job Family:
Reference Data Services-
Time Type:
Full time-
Most Relevant Skills
Please see the requirements listed above.-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.-
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