Partner Success Delivery Manager

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

The Partner Success Delivery Manager (PSDM) is responsible for the overall management of HPE-branded, partner-delivered Operational Support services at the country, region or worldwide level. This includes but is not limited to program governance, end-to-end delivery management, operational performance, total customer & partner experience and financials of assigned delivery partners. The PSDM has additional responsibilities to grow the HPE Services business in the Partner Accounts he/she manages by driving growth initiatives to ensure targeted growth is achieved working closely with key Partner/HPE stakeholders.

Job specifics/responsibilities:

• Ensure a close, collaborative working relationship and alignment with the Channel Sales team  
• Is an integral part of the Partner Account Team; participates in Partner business reviews, understands partners’ business environment & market segments, drives the creation and execution of the Partner Success Delivery Plan aligned to the Partner Business Plan.
• Develop and nurture a strong Partner relationship at all levels, including executive level.
• Work with the partner’s management to ensure program and process compliance and is the partner’s primary contact for HPE’s Partner Delivery Programs and Authorisations.
  • Take ownership of partner issues and work to satisfactory resolution
  • Act as escalation point for all partner escalations
  • Support and motivate partners to achieve high performance results
  • New Partner Setup
  • Deliver operational trainings - Engagement model, Tools and Processes
  • Communicate any program or program documentation changes, etc.
  • Ensure assigned partners make correct financial claims where applicable
  • Drive operational improvements for assigned partners
• Ensure all assigned partners are meeting metrics targets according to enabled delivery authorisations
• Ensure assigned partners deliver high quality customer satisfaction in service delivery to customers
• Work under own initiative and take ownership of issues, ensuring best in class support to partners and customers
• Contribute to and help drive implementation of APJ or WW sponsored initiatives within assigned territory
• Support other territories within the APJ region if/when required 

Working relationships:

- Internal:

• Partner Delivery organisation
• APJ/Country Services teams
• APJ/Country Sales and business teams

- External:

• Channel Partner management and operations teams

Education and professional experience required:

• 5 years of experience in a similar position, or a role containing significant components of the required deliverables
• Previous experience with Channel Partners is an advantage
• Previous experience with sales is an advantage

Personal skills and qualities:

• Sound commercial awareness and general business acumen
• Accomplished relationship management skills (internal and external)
• Ability to influence others
• Decision maker
• Strong planning and organizing skills
• Competent project management skills
• Strong analytical skills with financial and operational data understanding
• Proactive team player with ability to work to deadlines and under pressure when needed
• Ability to operate effectively within a virtual (cross-cultural) team
• A proactive approach to problem solving
• Results oriented
• innovative thinker
• Strong initiative

Technical skills (procedures and documents the employee has to be acquainted with):

• Application knowledge in Microsoft standard applications and HPE specific tools

Additional Skills:

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.