You will be part of our National Sea Logistics Implementation team, adding your project management+ strong communication skills to provide excellent customer onboarding experience.
Your role
you will manage/lead new customer/system implementation, being a welcoming party and bridging the sales and operational activities, to ensure smooth onboarding of new or additional business into KN organization and uplift customer experience.
Your responsibilities
Project Management
- Utilize project management methodology/tools to achieve the project delivery.
- Prepare for regular project status updates to internal/external key stakeholders and make proper escalation to remove roadblocks.
- Pro-actively manage the project scope and report out scope creep or change requests timely.
- Be alert to cost management throughout the implementation cycle.
- Carry out risk management throughout the implementation cycle and locate necessary risk mitigation solutions.
- Conduct handover procedure during project closure.
- Create lesson-learn post project closure and promote internal sharing.
- Customer Experience Engagement
- Establish and maintain strong customer relationship.
- Pair up with customer project team to deliver a seamless onboarding.
- Conduct regular customer meetings to deep dive into customer requirement/needs.
- Connect customer to various functions/departments within KN.
Who we are looking for
You have strong project management skills ,communication skills ,stakeholder management and freight forwarding knowledge.
Good reasons to Join
We are looking for individuals who have demonstrated skills in consultative selling in the supply chain solutions. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne+Nagel is the best place for a successful professional career, start a conversation with us and click apply today!
