IT Manager-Product Owner PSP

JOB PURPOSE

With the evolution of AZ China's patient service model, the company will build a dedicated PSC team to provide direct services to patients, and establish proprietary digital platforms to support the team's operations. Accordingly, China Commercial Core IT team need continuously develop and refine relevant IT strategies and solutions of digital platform. To ensure the successful delivery and stable operation of the patient service platform, an IT Product Owner role is required to oversee end-to-end execution, manage demand implementation, and ensure platform reliability. This role will also facilitate cross-functional collaboration.

DUTIES & RESPONSIBILITES

System Owner of Patient Service Digital Platform

• Aligning with AZ patient service strategy, plan and design the architecture and solutions for relevant digital platforms.
• Conduct user interviews, data analysis, and other methods to uncover user needs, identify industry trends, and provide data-driven insights for product decision-making, continuously optimizing the product experience.
• Define product strategy, roadmap, and release iteration plans, clarifying product positioning and objectives.
• Design product features, user flows, and key performance metrics.
• As the IT project manager, collaborate with PSC operations, BU marketing, and other teams to drive high-quality product launches on schedule.
• Monitor project progress, identify and resolve critical issues, and ensure product goals are achieved.
• Demand Management: collaborate with the PSC operations team to establish demand management standards.
• Operations and maintenance: design operational management solution for the patient service platform to ensure system stability and data security.
• AI technical capabilities is a plus.
• Exceptional PowerPoint skillsets with professional presentation slides creation is a plus
• Proficient in spoken and written Chinese and English
• Understand and drive innovative initiatives for value-added service provide to PSC team.

JOB REQUIREMENTS & COMPETENCIES

• Bachelor's degree in Information technology, computer science or a related field.
• A minimum 5 years of relevant professional work experience.
• Proven experience of patient service project or CRM project.
• Pharma or healthcare industry working experience or project experience.
• Proven experience as IT project manager role for large-size programs delivery and management.
• Strong cross-functional collaboration and communication skills, with the ability to drive project execution.
• Strong understanding of program & project management methodologies, tools, and best practice.
• Led or participated in digital transformation initiatives in other pharma or non-pharma cos (e.g.: FMCG); leveraged multiple channels engagement methods; Having a know-how of managing IT related projects will be helpful; Familiarity with IT systems implementation/ process automation
• Familiarity on emerging new technologies available which can enhance customer experience
• Technical background is must
• Experienced in cross functional roles in matrixed organizations
• Strong business acumen and interpersonal skills
• Strategic thinking and analytical abilities.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.