At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
Continuous Improvement Manager
Mission Statement:
- Implement and operationalize Sales support Intern, you’ll support the protection of our brand integrity and healty market ecosystem. This role offers exposure to cross-functional compliance processes, data analysis, and stakeholder communication in a fast-paced environment.
- Applying operational excellence methodologies and providing solutions and services in the process improvement in the responsible domain
- Manage Customer Master Data and distributor contract distribution and collection by following the standards and quality requirements of the domain
Main Accountabilities:
Job Posting: Intern – Sales Support Specialist (6-Month Internship)
Company: CNABB
Department: Sales Support
Location: Beijing,China
Duration: 6 Months (Full-time)
Reporting to: Sales Support Manager
About Us
"We are a forward-thinking company dedicated to integrity and innovation. Join our dynamic team to gain hands-on experience in business-critical operations.
Role Summary
As a Sales support specialist Intern, you’ll support the protection of our brand integrity and healty market ecosystem. This role offers exposure to cross-functional compliance processes, data analysis, and stakeholder communication in a fast-paced environment.
Key Responsibilities
Customer Case Management
- Triage and document customer complaints via email, including evidence collection.
- Initiate case investigations, draft communications to complainants, and gather supplementary proof.
- Prepare case briefs with evidence summaries and issue internal verification notices.
Regular data Checking
- Validate audit datasets using serial number (SN) analytics.
- Identify high-risk transactions and generate targeted audit lists.
Data Processing & System Maintenance
- Organize evidence/documentation in centralized management platforms.
- Curate and validate data feeds for compliance dashboards.
Reporting & Analytics
- Assist in developing/maintaining Power BI dashboards for fraud monitoring.
- Compile data summaries for compliance performance reports.
Knowledge, Skills, Experience:
- Education: Final-year undergraduate or graduate student in Data Analytics, IT, Automation, Statistics, or related fields.
- Language: Fluent English (professional email writing/documentation essential).
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Technical Skills:
- Advanced proficiency in Excel (PivotTables, formulas, charts) and PowerPoint.
- Strong data organization/processing capabilities.
- Proficient with Microsoft power BI, SAP and salesforce is a plus
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Soft Skills:
- Meticulous attention to detail.
- Proactive problem-solving and learning agility.
- Basic stakeholder communication skills.
- Excellent collaboration to work to deliver common target with virtual team, strong problem solving skills and take responsibility to delivery result as committed.
Process improvement mindset and project management skill is a plus
Fluent communication and presentation skill by English and Chinese
Preferred Qualifications
- Power BI hands-on experience (data modeling, DAX, visualization).
- Prior internship/project experience in data management or compliance.
- Familiarity with CRM/platform management systems.
What We Offer
- Real-world experience in customer compliance within a global organization.
- Mentorship from industry experts and skill development in data analytics.
- Opportunity to master Power BI, Excel, and compliance workflow tools.
- Potential for future references or career opportunities based on performance.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
