Job Description Summary

This role reports to the OFS People Operations Regional Lead.

In this role, you will manage Tier 2 escalations, oversee vendor, benefits, and compensation administration, and ensure compliance with country or region-specific HR regulations. You will support the HR Operations team across service categories, including reporting and metrics, and coordinate ad-hoc processes within HR Ops tiers. The position requires strong leadership, proactivity, and a focus on data integrity and analysis to support HR decision-making and business needs. You will resolve operational issues, drive continuous improvement through lean administration, lead process improvement projects, and promote best-in-class service delivery. Success depends on building effective cross-functional relationships with internal and external teams and proactively enhancing HR operations.

Job Description

Roles and Responsibilities

• Oversee HR service delivery and manage regional ticket requests, including direct management of complex services and transaction processing as needed. Handle escalations within HR Operations tiers and partner with the regional lead to drive continuous improvement across HR Ops metrics, services, and systems.
• Apply and expand knowledge of HR theories, practices, and procedures to implement functional policies and strategies while developing professional expertise.
• Demonstrate a strong understanding of key business drivers and how team activities integrate with other functions to support overall business objectives.
• Make decisions autonomously within established frameworks, resolving complex issues using sound judgment, and collaborate with the regional lead on matters beyond defined policies.
• Build effective relationships with customers and internal stakeholders, serving as the primary interface and clearly communicating technical and complex information.

Required Qualifications

For roles in USA:

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

For roles outside of the USA:

• This role requires strong demonstrated expertise in HR Operations Service Delivery, including managing escalations, process improvement, vendor relationships and problem solving in a complex environment. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
• Proficiency in multiple languages relevant to the region of scope is required.

Desired Characteristics

• Strong leadership and proactivity
  Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
• Strong experience with HRIS and ticket management systems (ServiceNow/SuccessFactors knowledge is a plus)

Note:

To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

Additional Information

#LI-Remote - This is a remote position