Job purpose:
1. Lead and Manage & Develop strategies on
- Value Added Services(Road , Logistics Management Services (LMS), Trade Fair and Event (TFE), Trading Services (TRD), Record Management Services
- Domestics Freight products
- CDZ Services
2. Design reasonable transportation routes and models and provide multiple solutions based on customers needs
Major responsibilities
Operations and Compliance:
- Ensure local implementation of globally defined standards
- Define local additions and adjustments to global standards
- Review operational costs and service performance on country level
- In absence of local customer service function, perform customer service activities
Customer Operations Support :
- Develop key customer relations in collaboration with Marketing & Sales and Global Customer Solutions (CSI)
- Undertake key leadership role in top level sales and product development initiatives to gain regional and global customers
- Responsible/manage for responding to tenders and RFQs via division head
- Organizing and leading customers workshops in order offer them innovative logistic solutions
Local VAS& DOM & CDZ Organizations
- Provide leadership in the areas of product and business development, resource utilization, country organization structure and activities
- Support and co-ordinate the development, implementation and localization of key initiatives and programs
- Facilitate and support countries’ efforts in maintaining healthy relationships with trade bodies and government agencies & authorities, including being an active subscriber or participant of global research agencies
- Establish KPIs and obtain agreement & commitment from country management
- Provide guidelines and support for the implementation of programs such as security regulation to meet regionally mandated regulatory requirements
Strategic VAS & DOM & CDZ Product Management – Business Performance and Results:
- Define VAS & DOM & CDZ product portfolio
- Determine pricing levels
- Lead product maintenance
- Direct improvement of products and development of new products
- Analyze cost structure of products on country level and determine strategies and approaches to better meet targets or address weaknesses
Business Planning:
- Manage the annual planning process ensuring VAS & DOM & CDZ develops a realistic plan that supports the agreed strategies, maintain or improve market share and service levels, while meeting contribution levels to the network.
People Management
• Determine organization structure, roles and responsibility and performance targets for the function
• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.
• Develop a team spirit and multitasking capabilities within the team.
• Develop IKOs/KPIs with team members and monitor individual performance.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional
and Country objectives and targets.
• Identify training needs and opportunities to develop a highly skilled functional department.
Job Requirement
- Minimum 7 years experience in different management positions in a multinational logistics company with experience in VAS
- VAS & DOM & CDZ product knowledge
- Change management
- Strategic thinking
- Systematic problem solving
- Negotiation skills
- Communication skills and information sharing
- Financial skills / budgeting
- Project management
- Logistics/Supply Chain Management knowledge (needed in discussions with customers in order to understand requirements and develop solutions)
- Legal aspects of forwarding/logistics (eg liability transport contracts, customer liability, air cargo insurance, standard operating terms, claims handling, etc)
Work Location: Shanghai
