Mandarin Oriental Wangfujing, Beijing is looking for a Front Office Manager to join our Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Our stylish hotel overlooks landmarks such as The Forbidden City and offers some of the largest rooms and suites in Beijing. Blending contemporary aesthetics with classic Chinese décor, the hotel is home to two restaurants and a bar, all of which open onto an expansive rooftop garden terrace. With an exquisite spa offering signature wellness programmes, a fitness centre and a 25m indoor lap pool with sky roof, Mandarin Oriental Wangfujing will provide the ideal intimate retreat for Beijing residents and visitors alike.
About the job
Based at the Mandarin Oriental Wangfujing, Beijing / within the Front Office Department, the Front Office Manager is responsible for the overall hotel operations, including the day-to-day hotel operational requirements. This position provides direction and leadership to the Front Office team to maximize revenue opportunities and guest satisfaction levels to the standards set by the Group. The Front Office Manager reports to the Hotel Manager.
As Front Office Manager, you will responsible for the following duties:
- Ensure that Legendary Quality Experiences, policies, and procedures are properly understood and followed through.
- To ensure that all Front Office employees deliver the Mandarin Oriental’s guiding principles and provide exceptional guest service at all times.
- To maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
- Perform all aspects of colleague and training functions, including hiring, performance appraisals, counselling, coaching, training, disciplinary actions.
- To maintain strong, professional relationships with the relevant representatives from competitor hotels and other organisations, including tour operators and local travel agents.
- To respond to changes in the Rooms function as dictated by the industry, company, and hotel.
As Front Office Manager, we expect from you:
- Must possess a good verbal command of the English (and Mandarin) Language
- Possess a pleasant and outgoing personality
- 5 years Hotel Management experience in a hotel of similar deluxe standing and minimum 2 years of experience in the same position
- Experience dealing with all levels including owners, corporate officers, support staff and all hotel employees
- Excellent overall communication skills
- Able to multitask
- The ability to work well in a team environment
Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
We’re Fans. Are you?
