Fitness & Wellness Supervisor 康乐主管

Mandarin Oriental, Guangzhou is looking for a Fitness & Wellness Supervisor to join our Spa team.

Do you want to deliver the exceptional? Work in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a Fan of the exceptional, every day, everywhere.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for crafting time-enriching experiences that transform the ordinary to the exception and guests to fans.

Located in Guangzhou’s Tianhe CBD and designed by tonychi studios, Mandarin Oriental, Guangzhou offers spacious guestrooms, suites and stylish service apartments. Diverse dining choices include Two MICHELIN Stars Jiang by Chef Fei, MICHELIN-Selected Restaurant Ebony, The Mandarin Cake Shop and The Loft. The Spa at Mandarin Oriental, Guangzhou was awarded five-star recognition by Forbes Travel Guide and offers visitors peace and tranquillity in nine private treatment rooms.

About the job

The Fitness & Wellness Supervisor, under the guidance of the Fitness Manager and within the limits of Mandarin Oriental Policies, ensures that all operational procedures, codes of conduct, and appearance standards set by the Fitness Manager are adhered to by all staff. In addition, the Fitness Supervisor is mainly responsible for the daily operation, team management, and customer service of the gym to ensure its orderly and efficient operation, and provides exclusive guidance services to all guests who have booked private training courses.

As Fitness & Wellness Supervisor, you will responsible for the following duties:

• Formulate and implement the gym's operation plan to ensure the normal operation of the venue, equipment, and facilities, such as equipment maintenance, sanitation cleaning, and safety inspections.
• Manage member service processes, including member reception, consultation answering, and complaint handling, to improve member satisfaction
• Undertake the teaching of private fitness courses.
• Conduct physical assessments for members and develop training and diet plans based on assessment results, members' needs and physical conditions.
• Regularly innovate courses to maintain their freshness and appeal.
• Provide timely feedback on students' training effects after class and adjust training programs accordingly.
• Ensure the required number of teaching hours while maintaining teaching quality

As Fitness & Wellness Supervisor, we expect from you:

• Hold professional fitness coach certification and lifeguard qualification certificate and be proficient in cardiopulmonary resuscitation (CPR).
• Have at least 2-3 years of working experience as a fitness coach.
• Responsible for daily patrols in the fitness area.
• Ensure the personal safety of fitness participants.
• Properly use and maintain fitness equipment and take charge of equipment maintenance in the fitness club as well as cleaning of activity areas.
• Capable of basic English communication with foreign guests.
• Possess a friendly and outgoing personality.
• Strong execution ability, and good at communication and feedback.

Our Commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Competitive Benefits Package.

We’re Fans. Are you?

广州文华东方酒店现诚聘康乐主管加入水疗中心团队。

你是否渴望成就卓越？是否期望与团队协作取得成功，彰显诚信与尊重，并肩负责任？是否秉持不断成长的信念？我们诚邀你一同不懈追求，卓尔不凡。

文华东方是一家屡获殊荣的酒店集团，拥有及管理全球享负盛名的酒店、度假酒店及酒店管理式住宅，遍布全球最受欢迎的目的地，并拥有强大的发展前景。文华东方酒店集团为宾客提供融合东方魅力的21世纪奢华体验，凭借打造全球多个备受瞩目的项目而日益受到广泛认可。最为人称道的是，文华东方酒店集团致力于打造丰盈时光的体验，将平凡转变为卓越，将宾客转化为粉丝。

广州文华东方酒店位于广州市天河中央商务区核心地段，由季裕棠设计师事务所设计，提供广州城中宽敞的客房体验。酒店的米其林二星粤菜餐厅江-由辉师傅主理、米其林指南入选餐厅悦铂尼、文华饼店和The Loft酒吧为宾客提供了丰富的餐饮选择。蝉联福布斯旅游指南五星水疗奖的水疗中心环境典雅舒适，是这座喧嚣都市中沉思遐想和探索发现的世外桃源。

关于职位

该职位位于广州文华东方酒店水疗中心，康乐主管在健身经理的指导下，并在文华东方酒店政策范围内，确保所有员工遵守健身经理制定的各项操作流程、行为准则及仪容仪表标准。此外，健身主管主要负责健身房的日常运营、团队管理及客户服务等工作，确保健身房有序高效运转，并为所有预约私人训练课程的客人提供专属指导服务。

作为康乐主管，你将负责以下职责：

• 制定并执行健身房的运营计划，确保场地、设备、设施正常运行，如设备维护、卫生清洁、安全检查
• 管理会员服务流程，包括会员接待、咨询解答、投诉处理，提升会员满意
• 承担私人健身课程的教学工作。
• 为会员进行体测，依据体测结果、会员需求及身体状况制定训练计划与饮食计划。定期开展课程创新，保持课程的新鲜感与吸引力。
• 课后及时反馈学员的训练效果，并据此调整训练方案。保证规定的课时数量，同时维持教学质量。

作为康乐主管，我们期望你具备以下能力：

• 持有健身教练专业认证和救生员资格证书，且掌握心肺复苏术的操作。
• 具备至少2-3年的健身教练工作经验。
• 负责健身区域的日常巡查。
• 保障健身人员的人身安全。
• 正确使用并维护健身器械，负责健身会所的设备保养及活动区域的清洁工作。
• 能够与外国客人进行基本的英文交流。性格友善、外向。
• 执行力强，善于沟通与反馈。

我们对你的承诺

学习与发展：你的成功就是我们的成功。我们为你量身定制专属的学习与发展计划，助力你在职业生涯的各个阶段持续成长。

Mostay酒店入住福利：努力工作的同时，也需要适时放松。作为#MOfamily文华东方酒店集团的一员，无论你身在何处，都可以选择入住我们集团的酒店。MOstay福利为你及你的亲友提供酒店免费住宿和优惠房价。

员工健康：平衡工作与生活至关重要。我们关注你的身心健康，并在全球范围内为所有员工提供多种健康福利和康养体验。

退休计划：你的付出，我们定当回报。我们根据你的服务年限和职位，提供不同的退休计划。

极具竞争力的福利待遇。

We’re Fans. Are you?