Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
DUTIES & RESPONSIBILITIES
Provide the leadership to the soft team at the client site
Manage and oversee the day-to-day operations of soft services, ensuring they meet the needs of the organization.
Develop, implement, and maintain Standard Operating Procedures (SOPs) and other relevant documentation related to facility management/soft services based on the contract and commitment with client and ensure implementation and compliance of the processes.
Coordinate and communicate effectively with internal teams, external vendors, and service providers.
Manage vendor relationships and oversee the performance of contracted services.
Develop and manage facility budgets, track expenses, and ensure cost-effectiveness.
Proactively identify and address potential soft services issues and implement preventative maintenance measures.
Utilize strong logical reasoning to troubleshoot problems and develop effective solutions.
Foster a positive and collaborative work environment.
Demonstrate leadership, responsiveness and creativity.
Oversee compilation and deliver the appropriate monthly/quarterly/annual reporting for the client.
Coordinate discussions with each direct report regarding goal setting, performance reviews, and career development planning and incentive/salary administration.
Ensure compliance with health, safety, and environmental regulations and Jones Lang LaSalle audit standards.
KEY PERFORMANCE MEASURES
Client Satisfaction
Level of communication within the organization and with the client.
Morale and satisfaction of employees under management
Improvement and savings initiatives for the client as well as Jones Lang LaSalle
Level of independently write and update SOPs based on contract terms and SLAs, coupled with a high level of proficiency in documentation and reporting.
GENERAL REQUIREMENTS
Bachelor’s degree or higher.
Over 7 years practical experience in facility management and experience managing properties with an area of over 50,000 sqm and leading teams of at least 3 people.
Strong leadership, people and communication skills
Excellent command of spoken and written English and Mandarin Chinese
Experience in developing and implementing SOPs and maintaining relevant documentation.
Proven ability to think logically and approach challenges with a structured mindset.
Proactive and self-motivated with a strong sense of ownership.
Ability to think laterally and deliver innovative solutions
Experience in managing vendors and contractors is a plus.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
举报职位
