Director

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

To start a career that is out of the ordinary, please apply...

Job Details

Overall responsibility

The primary responsibility is the management of qualitative accounts with a team of professional researchers (if any).

RESPONSIBILITIES

People Leadership

• Assists with recruitment of staff
• Contributes to the qualitative training programs and activities within the office
• Ensures training and career development of staff
• Acts as an advisor and source of technical advice to members of his/her team or office
• Represents qualitative at professional functions and activities

Client Leadership

• Oversees relationships with his/her identified clients, ensuring that their needs are being met and that they are receiving appropriate levels of service
• Accountable for client relationships and satisfaction; builds strong rapport and trust; raises client expectations
• Involvement with client projects, including interpretation, development of recommendations, presentation of findings
• Consistently demonstrates a high level of marketing knowledge and applies to successfully forge strong working relationships with clients (advertising knowledge for agency)
• New business development amongst existing clients and identification and development of new business opportunities outside the existing client base
• Acts as a champion for specific qualitative tools/techniques
• Works with global and regional qualitative team on global initiatives and products and the implementation of best practice in the team

Business Leadership

• Manages a team to meet operational and financial targets, including: Setting objectives; Conducting performance evaluations; Monitoring of progress of staff under their management
• Overall quality and profitability of the services provided to his/her clients
• Management of revenue budgets set for those clients, in collaboration with the GAD or MD, estimate and plan budgets, resources and profitability of projects. Able to manage P&L for own accounts
• Is able to write successful proposals and win pitches

Thought Leadership

• Ability to develop appropriate and innovative research designs (in line with global qualitative initiatives); provides insights to all stages from proposal preparation, design, survey study methods and report write-ups
• Helps drive company development, such as new approaches, improvements to company efficiencies
• Qualitative Tools & Techniques – has strong understanding knowledge, but more importantly the ability to transform tools to make an insightful and memorable imprint on the organization

REQUIRED EXPERIENCE/SKILLS

• At least 10 years of experience in Client Service
• Proven marketing (research) knowledge
• Proven intimate knowledge of qualitative products and philosophy (if being promoted internally)
• Strong skills in leadership and team management, including staff development
• Some background and experience in P&L account management
• Demonstrated ability to build strong client relationships and develop business
• Strong presentation and interpersonal communications skills
• Fluency (verbal and written) in English is essential, fluency in Mandarin is highly preferred
• Cultural awareness

Location

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. 

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us. 

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration. 

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. 

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.