There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.
Primary Location: China (CN) - Tianjin -
Function: Customer Experience (CA)
Title: Customer Service Specialist - 113611
Your Position:
Major Purpose
Major Duties
- Provides an initial point of contact for internal and external customers.
- Assists dealers, customers and staff members to answer lease-contract related questions, resolve problems, which could be moderate, more and the most complex.
- Provides customer repayment statement based on the requirement from time to time.
- Proceeds customers' applications of contract modification, title transfer, termination, and other inquiries.
- Generates miscellaneous business reports used for daily work within and out of company.
- Resolves insurance issues for machines sold through financing.
- Manages original documents of contracts and other files.
- Assists Supervisor in development and implementation of process and system improvements.
Qualifications
- Master at standard desktop load applications such as Microsoft Office including Excel and Access plus intranet and internet functions. - Has a good understanding of the principles and can independently use the knowledge.
- Knowledge of products and services offered by the appropriate area of responsibility.
- Understanding of activities, their sequence and measurement, and the ability to facilitate implementation of process and participate in process. - Has a good understanding of the principles and can independently use the knowledge.
- Customer support experience with customer interaction regarding finance product and process. - 1-3 years
- Similar working experience in Finance industry and understand the basic business model of this industry.
- Degree in an Education discipline or equivalent experience. - University Degree (4 years or equivalent)
- Degree in a Business/Management discipline or equivalent experience. - University Degree (4 years or equivalent)
- Degree in an Economy/Finance/Law discipline or equivalent experience. - University Degree (4 years or equivalent)
- Degree in a Marketing discipline or equivalent experience. - University Degree (4 years or equivalent)
- Oral and written English - Fluent
What You'll Get
At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. We offer comprehensive relocation and reward packages to help you get started on your new career path.
Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines. An Equal Opportunity Employer, John Deere requires a diversity of people, perspectives and ideas to address the complex challenges of its global business. John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with disability.
