Customer research intern

Job Description

Work Arrangement

The ideal candidate will play a role in supporting our market research projects, translating customer research information into valuable insights that will shape company strategic action plan.

This position is suitable for someone with a passion for market research and an interest in understanding China automotive industry and consumer landscape.

What You’ll Do -

• Deep dive into customer research on digital service and experience in automotive industry.
  • Independently perform desktop research and data analysis on secondary research reports about automotive digital service and experience.
  • Summarize the reports and information into market insights that will strengthen industry knowledge base and shape project design.
• Dive into demographic, lifestyle and attitudes of China affluents to support team knowledge development and stakeholder demands.
  • Independently perform data analysis, report writing and insights sharing leveraging database tool.
• Support in the data analysis of primary research projects such as brand research, vehicle pre-launch study, etc.
• Support in creating research report timely and communicate key findings effectively with team member and project stakeholders.
  • Collect and analyze data into customer and market insights.
  • Slide design and draft report with good story telling sequences.
  • Support function team review.

Additional Job Description

Your Skills & Abilities (Required Qualifications)

• 3rd year or 4th year undergraduates or graduate students majoring in English, Automotive intelligence, Business, Statistics, or Sociology is preferred.
• Excellent in English and Chinese communication, both speaking and writing, and proficient in Microsoft Excel and PowerPoint.
• Strong analytical and problem-solving skills. Self-motivation, quick learner, detail oriented, strong work ethic with the ability to work independently and deliver results with minimal supervision.
• Ability to commit to a minimum of 6 months to ensure continuity and impact on long-term projects. 3+ days/week is required.
• Good knowledge about auto industry is preferred.

What Will Give You A Competitive Edge (Preferred Qualifications)

• Strong interest about automotive digital experience is preferred.
• A technical understanding of market research, both qualitative and quantitative methodologies is preferred.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .

Accommodations

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