Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
Job Responsibilities:
1- Strategy design and execution
- Execute Customer Care strategy and follow global guidelines
2 - Project management
- Continuously identify opportunities for improvement in Customer Care and participate in projects when relevant
3 - Subject matter expertise
- Actively work with the customer care team on customer intimacy and delivering superior customer experience
- Manage customer expectations and build strong relationship
- Provide support for assigned customers and affiliates to meet order requirements and escalate issues where appropriate, with the help of the Support Office and the Control Tower
- Day to day communication and collaboration with customers, operations, sales and GBS
- Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally
- When applicable determine corrective action with the help of the Support Office and Control Tower
- Prepare Debit and Credit notes, process quality notifications and Customer Returns
- Proactively collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and actively participate in demand planning meetings
- Proactively ask for and act upon Customer feedback
- Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
- Provide coverage and support accounts for other team members as necessary
- Identify the right communication method based on the sense of urgency and issue
- Knows how to diffuse a difficult situation and get resolution with the customers
- Follow the New Customer/product processes
- Communication of KPI and OPI reports to customers
- Participate to Customer visits and presentations when required
Requirements:
Primary Qualifications:
Education: Associate or University Degree Preferred
Experience: 8+ years in customer facing role, industry experience preferred
Required competencies:
- Customer focus
- Time management
- Written communication
- Peer relationship
- Conflict management
- Informing
- Problem solving
- Priority setting
- Managing and measuring work
- Business acumen
Required skills:
- Strong knowledge of SAP and associated processes
- Microsoft Office expertise
- Interpersonal and communication skills
- Demonstrated Customer Relationship Management
- Basic Inventory Management knowledge
- Understanding of Incoterms and Shipping Terminology
- Negotiation skills
- Knowledge of Lean/Six Sigma, (white/yellow belt)
At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
