Job Description:
Customer Acceptance and Delivery Manager (CADM) is accountable for the On-Time, On-Quality and
On-Customer Satisfaction delivery of an Aircraft fleet to airlines customers/lessors. She/he is the leader of
the Customer Acceptance & Delivery Multi-Functional Team (CAD MFT), manages the risks (technical,
industrial, certification, definition, planning, contractual aspects) to meet the objectives of deliveries within
defined technical and quality standard, within cost, and to meet customer expectation and satisfaction
objectives.
B. Main activities
- Lead individual aircraft risk management on aircraft technical status and industrial planning along
technical and quality events arising during FAL and Delivery.
- Accountable for the Go/No Go decision at Hand-Over (milestone) to Delivery, for A/C acceptance to
- Ensure subsequent mitigation activities to trigger and launch recovery actions through FAL, Functions
expectation.
- Support FAL in case of major technical issues, by defining and proposing solutions whereby customer
- Prevent aircraft delivery from any detrimental situation, and escalate when necessary to Executive
- Ensure the continuity of the Fulfill Customer Order (FCO) process and as such: Assure that starting of
scheduled in due time and that all items are identified and address in timely and closed manner.
- Ensure accurate, reliable and on time information flow to the Customer, by leading the MFT and in
St 40 to TAC.
- Decide on balanced delivery milestone contingencies, between On Time delivery and Company
or which are beyond manufacturer standard.
- Gather and treat the Customer Satisfaction Improvement Performance (CSIP) feedbacks and
customer.
- Keep feedback loop together with Customer Service department for technical issue after aircraft
or FAL to meet customer expectations.
- Steer and lead the continuing improvement actions or project for CAD and CSIP aspect.
- CADM is key success factor to A/C delivery, as leader of CAD MFT;
- Within MFT, CADM treat the CSIP to secure feedback loop to customer
- Maintain permanent relationship with Customers to improve CAD process.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus (Tianjin) Delivery Centre LimitedEmployment Type:
Permanent-
Experience Level:
ProfessionalJob Family:
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