You will be part of our Contract Logistics team, adding your expertise + skills to the delivery of Customer Excellence.
Your Role
Your primary objective will be to deliver an outstanding level of service through your team of Customer Service Specialists by providing leadership + direction ensuring that all supply chain processes are seamless for our customers. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.
Your Responsibilities
- To ensure teams respond to customer requests on time, identifying + solving issues, complaints or disputes in a professional manner.
- To ensure teams manage + process received orders in the system, handing them over to the warehouse operations team for completion.
- To ensure teams communicate with customers regarding order status or when issues arise.
- To ensure teams prepare + sort documents such as cycle count reports, invoices then identify + interpret data for system entry.
- To ensure teams are coordinating with customers to submit billing as per agreed timeframes along with required supporting documents, monitoring + following up any discrepancies in original tax invoices; escalating as necessary.
- To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
- To ensure compliance with all customer contractual obligations on the part of the company.
Your Skills and Experiences
- Your strong leadership skills along with your focus on the customer + stakeholder relationships will be the key to your success.
- You will be successful in this role because of your knowledge across our operations, products + services; because you possess the key attributes we are looking for + are passionate about ensuring all of your customers, suppliers + community are kept safe.
Good Reasons to Join
We are looking for individuals who have demonstrated skills in consultative selling in the supply chain solutions. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne+Nagel is the best place for a successful professional career, start a conversation with us and click apply today!
