Job Number25121811
Job CategoryRooms & Guest Services Operations
LocationRenaissance Tianjin Lakeview Hotel, 16 Bin Shui Road, Tianjin, China, China, 300061
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Renaissance Navigators use their passion for discovery to add creativity and originality to the way they deliver unique and personalized experiences to guests and ambassadors alike. The successful Navigator is an innovator, always challenging the status quo; they are relentless explorers, constantly seeking out the latest and greatest in local happenings; and of course they are relationship builders, continually nurturing and expanding their networks.
Renaissance guests are not looking for the typical tourist attractions, they are looking to experience the town as a local. So we are looking for an individual that is extremely passionate about the locale – someone who takes pride in their expertise, their community relationships, and their up-to-date knowledge of trends in food, wine, art, culture, and events. The Navigator will use knowledge and expertise to build, maintain, and update a catalog of local offerings – from restaurants and bars, to shops and museum exhibits, and everything in between. He or she will not only be responsible for delivering this information to guests, but also for educating other ambassadors so they can deliver this information to our discoverer guests as well.
No matter what position you are in, there are a few things that are critical to success: making sure you have a safe work environment, following company policies and procedures, ensuring your uniform and personal appearance are clean and professional, maintaining confidentiality, completing paperwork and documentation, and protecting company assets. The essence of the Navigator role is about getting out from behind the Navigator desk (you’ll be sitting, standing, and walking around for most of your day) and taking a hands-on approach to your work (move, lift, carry, push, pull and place objects, 10 pounds or less, by yourself). Doing all of these things well (and other things that come your way) is the foundation of the job. Ultimately, the real hallmark of the Navigator role is driving a best-in-class guest experience, inspiring guests and ambassadors alike to live life to discover.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
