Concierge

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Overview

The Concierge serves as the first point of contact for visitors and provides professional, welcoming service at facility reception areas. This role manages visitor flow, handles inquiries, coordinates meeting spaces, and supports general administrative functions while maintaining a positive impression of the venue.

Qualifications

Education and Experience

• Diploma/Higher Diploma in any discipline
• At least 2 years of relevant experience in customer service environment
• Preferably from property management, facilities management, hotel, or customer service industries
• Holder of valid Security Personnel Permit
• Skills and Knowledge
• Good command of written and spoken English and Chinese (including Cantonese and Putonghua)
• Excellent customer service and communication skills
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and Chinese word processing
• Personal Attributes
• Cheerful and welcoming demeanor
• Proactive approach to service
• Well-organized with attention to detail
• Ability to work independently
• Pleasant personality with strong people skills

Key Responsibilities

• Visitor Reception
• Greet and guide visitors in a warm and professional manner
• Coordinate with stakeholders including Authority employees and tenants
• Maintain a presentable, tidy, and organized reception area
• Handle visitor registration, requests, inquiries, and complaints
• Provide information about the venue and available services
• Communication Management
• Answer and direct incoming calls in a polite and efficient manner
• Respond to visitor inquiries professionally and accurately
• Relay messages to appropriate staff members
• Maintain clear communication with facility departments
• Administrative Support
• Administer meeting and conference room bookings
• Handle internal and external mail
• Coordinate with courier companies for outbound mail and parcels
• Process carpark redemption for visitors
• Provide general administrative support as needed
• Compliance and Presentation
• Ensure compliance with management regulations and requirements
• Wear prescribed uniform and maintain professional appearance
• Work on assigned shifts including potential overtime
• Report any security concerns or unusual activities
• Maintain visitor logs and access records as required
• Event Support
• Assist with registration for events and meetings
• Direct attendees to appropriate venues
• Support event logistics as needed
• Coordinate with event teams during special functions

Additional Duties

• Provide general administrative and event support
• Handle other ad-hoc duties as assigned by the Authority
• Support special projects or initiatives as needed
• Working Conditions
• Primarily stationed at reception/front desk areas
• Shift-based work schedule that may include evenings and weekends
• Public-facing role requiring extended periods of standing
• Professional dress code/uniform requirement

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.