Collections Assistant

• Process accounts and incoming payments in compliance with financial policies and procedures (i.e. within 2 work days).

• Perform day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data.

• Facilitate payment of invoices due by sending reminders and contacting clients per the organization’s escalation strategy and timeline.

• Drive for collections, and coordinate support from appropriate teams to resolve payment disputes.

• Reconcile the accounts receivable ledger to ensure that all payments are accounted for, are properly posted, and remittances are appropriately archived.

• Generate financial statements and reports detailing accounts receivable status.

• Maintain engagement with customer portals for invoice or remittance download/upload.

• Efficient review of line of credit requests or credit utilization concerns to meet 2 work day turn-around.

• Evaluate daily customer shipment blocks, verify discrepancies, resolve clients’ billing issues and support timely inputs to system text with status updates.

• Prepare documents to support month end close activities.

• Provide supporting documents for related ICC or ICFR audit requests.

• Support limited customer system onboarding setups according to the organizations policies.

• Degree in Finance, Operations, Accounting, or related field

• At least 3 years of work experience

• Systems knowledge/skills including: MS office (outlook, excel, word), SharePoint

• Fluent in English written and oral skills

Preferred Qualifications:

• Prior experience interfacing directly with customers

• Able to troubleshoot and problem-solve

• High degrees of accuracy and attention to detail

• Strong verbal and written communication skills

• Good organization and time management skillset

• Data reconciliation experience is a plus

• Good learning ability with curiosity

• Working system-knowledge of SAP is a plus