At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
Job Description:
1. Communicates with clients during customer service issues by investigating root cause, providing regular updates on status of issue and following through to resolution.
2. Maintain Client information on company’s platform on time; Collaborates with IT team to reporting platforms issues / challenges and understand the system enhancements.
3. Keep a good relationship with clients, Executes ongoing maintenance of setting up and reactivating closed accounts for the sales teams within the database.
4. Making Client annual or quarterly report after distribution and explain the reports to clients.
5. Examines current CR processes to identify and implement new opportunities for enhancement, improve expediency, enhance overall client satisfaction.
Requirements :
1. Bachelor’s degree (or above) ;Minimum 3 years of experience
2. Advanced oral and written in English
3. Solid time management, attention to detail and organization skills. Adaptable and flexible with an ability to respond to changing work priorities, pressures and demands.
