We are currently seeking an experienced professional to join our team in the role of Associate Director, Software Engineering Specialist.
Business: CTO Infrastructure
Be a technical lead in a team responsible for providing L2 and L3 production support across global HSBC network infrastructure such as Router/Switch, Firewall, Load-balancing, DNS etc.
Provide help and guidance to less experienced team members and help to coordinate the support team’s responses to critical and complex issues, working with the wider global team.
Network troubleshooting to deliver desired performance or break-fix.
Working with various IT teams including Incident Management during crisis situations, representing the Connectivity team.
Work within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis.
Contribute to continuous improvement activities to drive down infrastructure outages and repeat failures, working with both internal engineering teams and external vendors to improve the service.
Ensure global standards are set and adhered to.
Be willing to provide on-call support on a rotational basis – which is financially rewarded.
Provide documentation and knowledge transfers to L1 support or junior engineers.
Over 12+ network technology supporting experience in large company.
Strong technical skills for handling variable network Technology such as Cisco Router/Switch, Cisco ACI, Juniper Router, Checkpoint Firewall, DNS, F5 etc.
Deep understanding of Data Networks Topologies and protocols.
Strong drive to improve the services we provide to our business.
Need to be a good team player, able to guide less experienced engineers and collaborate at all levels.
Understanding of Working to ITIL/Agile Standards/Framework.
Experienced with network management tools such as Splunk, Sevone, NetScout, Wireshark, or similar tools.
Willingness and ability to learn new technologies and supporting tools in a very large and always changing enterprise environment.
Strong communication skills and be able to communicate and collaborate at all levels within the business.
Valid industry certification, such as: CCNP/CCIE.
Python programing or network automation experience.
Cloud infrastructure usage or support experience, such as: GCP, Azure, AWS, Ali.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBCLL/GZ*
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
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***Issued By HSBC Software Development (GuangDong) Limited***
