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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Assistant Vice President - Processing - CENTRAL PRODUCTION SUPPORT TKH.
Principal responsibilities:
- Collaborate with transformation, business and IT to deliver strategic new workflow systems and automation for all markets in GSC China, e.g. Connecto, PAD automation, etc. To manage the change implementation activities including business readiness assessment, implementation and post implementation review effectively.
- Bridge business, risk stewards, other ops teams and external parties (e.g. government officer) for related CI project initiatives.
- Support reengineering of processes, where process is one of the many parts of the change, and provide SME input on process design, by considering efficiency, risk, and cost.
- Host regular governance meetings with in-country stakeholders and keep track on agreed follow-up actions.
- Support market's strategic changes and lead local implementation with presence in flagship programms.
- Robustly apply risk management disciplines and controls in operations to support business growths and changes. Continually reassess the operational risks inherent in the business taking account of changing economic or market conditions, legal and regulatory requirements, and the impact of new technology. Identify and define issues or problems in the existing process with possible solutions to mitigate operational risks.
- Build the ‘change’ culture in team to keep challenging as-is and dig out opportunities to improve process efficiency and customer experience via global program such as Know Your Process.
- Manage capacity effectively to ensure Service Level Agreement met with resources within Financial Rolling Plan.
- Track financial performance of Wholesale Client and Account Servicing in GSC China including financial budget plan, manpower plan, sustainable saves, etc.
- Ensure timely completion of reviews/excerises, e.g. working procedures, service level agreement, BCP, etc..
- Good knowledge of general banking products, strong business sense and program management skill.
- A resilient, self-starter capable of driving performance.
- Strong communication, presentation and stakeholder influencing skills.
- Excellent planning, organizing skills.
- Strong financial management capability is preferable.
- Operations Management or related Business Management experience and a proven track record in delivery.
- Highly effective in working with all levels of management and staff and in a matrix environment.
- Ability to leverages resources outside of direct control to achieve goals.
- Operates well across cultures and in multi-cultural diverse work environments.
- Demonstrates clear evidence of the importance of managing risk and the competence to deliver it.
- Proficient in English and Chinese.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
