TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Opportunity Overview
Provide Application Support to our partners and end users
Reporting directly to the Regional Technical Director, you will be responsible for supporting our partners and end users. Your primary tasks will be to support, educate and train our partners. Your role will also include the following tasks:
- Providing support with tech-questions, warranty cases, and service cases to partners
- Providing robotic application support and consultation to partners
- Developing/Translating technical training curriculum and conducting technical training programs for partners
- Developing partners’/end users’ technical knowledge and abilities with regards to Universal Robots and applications
- Preparing/Translating technical documentation
- Participating in customer visits
- Participating in trade shows and seminars
- Assisting in support for other regions when required
- Communication within local country, regional area, and with HQ based on partners’ needs.
- Develop the application for focus industry and write application articles and successful stories for internal and external sharing.
All About You
To gain success in the job it is important that you are service-minded and that you can commit at different organizational levels and in different correlations. You should have experience from a support department – preferably with experience within diagnosis and debugging. The job demands that you have documented practical experience within automation – preferably with knowledge of mechanical and electronic products. Furthermore, you have experience working with distributors or system integrators in handling technical training, technical support, and customer visits. To be considered for the job it is vital that you are fluent in Chinese and English. The ideal candidate has:
- Bachelor degree or higher in Engineering of Electrical/ Computer Science/ Automation related subjects (Master’s degree is a plus)
- Minimum five years experience in robotics or automation industry
- Experience in designing and integrating robotic/ PLC/ Camera/motion control applications
- Experience in conducting seminars/ trainings/ exhibitions
- Excellent computer and interpersonal skills
- Proficiency in a high-level programming language such as C/ C++/Java/Python is a plus
- Sales-minded (Sales background is a plus, but this is not a sales specific position)
- Good English ability
Benefits:
Teradyne offers a variety of robust health and well-being benefit programs, including medical, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.
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