Your day-to-day
People
•Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers
•Develop your team and improve their performance through coaching and feedback, and create performance and development goals - recognise good performance
•Train your team to make sure they deliver with compliance, to our standards and have the tools they need to work efficiently
•Recommend or initiate any HR elated actions where needed
•Direct the team on how decision-making impacts profits
•Drive a great working environment for teams to thrive – connect departments to create sense of one team
Guest Experience
•Help guests - you'll be happy to help if someone needs assistance with a request or complaint
•Ensure accounting practices, support the guest experience through payment options (e.g. credit card systems, room charges), inventory controls and financial dispute resolution
Financial
•Use financial analysis, data trends and market information to anticipate needs, identify operating/financial issues, and recommend actions to maximise financial return
•Create the annual operating budget for the property and provide analytical support during budget reviews to identify cost saving and productivity opportunities for department heads
•Ensure all accounts are reconciled on a monthly basis and oversee the process of credit extension and collection of overdue accounts
•Review rates and recommend rate strategy to the General Manager; participate in sales strategy meetings
•Manage accounts payable to balance cash flow and reputation with suppliers
•Analyse ROI for capital projects prior to committing funds and, upon completion, determine if anticipated results were achieved
•Maximise cash flow performance of the hotel through controls on inventory (avoid excessive supply), credit and collection, disbursements, deposits and remittances
What we need from you
•Bachelor's degree / higher education qualification / equivalent in Accounting and Finance
•4-8 years' experience in hotel accounting or audit with at least one year in an Assistant Controller or similar supervisory role, or an equivalent combination of education and work-related experience
•Knowledge of accounting management duties e.g. negotiating hotel space and tenant leases; processing payroll; performing asset management duties; providing business projections, displacement analysis, preparing government reports, filing tax returns etc
•Professional accounting or finance designation or certification preferred.
•Must speak local language(s). Other languages preferred