Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 8 years of experience in facility management and service in facilities, hospitality, corporate services, property management or equivalent office management experience within an organization.
- Ability to communicate in Mandarin and English fluently to partner with local clients and region partners.
Preferred qualifications:
- Experience collaborating with other business units to meet company goals and standards.
- Experience developing and managing budgets (including capital budget justification) with strong financial, contract management, and purchasing skills.
- Ability to successfully manage resources and projects involving multiple stakeholders, vendors, staff, tight timelines, important organizational implications, and changing circumstances.
- Leadership skills with proven ability to influence at all levels and act with integrity in all business transactions.
- Comfortable engaging and presenting in front of large crowds.
About the job
Google operates on a global scale, but each office seeks to emulate the same Googley feel of our Mountain View, California home base. As a Workplace Service Program Manager, you build consistent, outstanding workplace experiences around the world. You design, implement and manage Google's service offerings. You're a great communicator who is comfortable taking on complex projects with multiple stakeholders. You believe that great isn't good enough. You bring an analytical mind to constantly improve the efficiency and efficacy of your projects, from building new workplace tools and applications to mergers and acquisitions. You get satisfaction from knowing your clients are happy, healthy and productive, and are excited about joining a fast-paced, collaborative team that is reinventing what a workplace can be.
As the Workplace Services Manager for our Beijing offices, you will be responsible for workplace services/facilities management operations, working in close collaboration with the Greater China team. This role requires you to build strong and trusted relationships with the businesses and senior leads, as well as collaborate with cross-functional partners such as real estate, security, safety, and food teams to create amazing environments and outcomes for our Googlers.
The Real Estate and Workplace Services (REWS) team creates inspiring spaces and innovative services that bring Google’s culture and values to life. We build and maintain all aspects of what keeps our Googley workspaces operating seamlessly across multiple cities and regions globally. We also manage the industry-leading services that help make Google a great place to work -- from how we design healthy and collaborative workspaces, create energizing food experiences, provide convenient transportation and fitness options, to delivering environments where Google and our employees can thrive.
Responsibilities
- Drive high-impact projects in facilities management/operations or key initiatives for the entire site and REWS.
- Provide exceptional customer service by partnering with Googlers to deeply understand their needs and deliver the right solutions, while influencing the client and other internal organizations in reaching consensus and compromise when needed.
- Collaborate with the larger APAC team, REWS partners, IT, People Operations, Program Managers, and Finance to ensure the efficient execution of regional initiatives, fiscal responsibilities, data analysis, new program implementation, M&A activities, etc.
- Act as a trusted partner, build strong relationships with executive management, and effectively communicate REWS mission and strategies through timely and tailored communication.
- Oversee vendor operations and management of large-scale and complexity, and influence challenging clients by navigating ambiguity or complex projects that involve multiple people.