Summary
主要职责
Main Duties
确保遵循品牌承诺并始终提供优异的对客服务。
Ensures the delivery of brand promise and provides exceptional guest service at all times.
在适当的时候为其他部门的内部客人提供优质服务。
Provides excellent service to internal customers in other departments as appropriate.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
与客人和同事保持基于良好工作关系的互动接触。
Maintains positive guest and colleague interactions with good working relationships.
与客人建立并保持良好的客户关系。
Establishes a rapport with guests maintaining good customer relationships.
确保餐饮部员工提供热情、高品质的服务以满足客人需求。
One should ensure our associates (service) are always reachable while it is needed by customers and show passion to provide our authentic service.
Qualifications
任职资格：
Qualification:
1-2年其他五星酒店同职位的工作经验。
Working experience in a similar position in a 5 Star Hotel for 2-3years.
能熟练运用办公软件（Word、Excel、PPT）。
Good computer knowledge（Word、Excel、PPT）.
培训技巧、积极/主动的工作态度/有承受压力的能力。
Good training conducting skills /Positive attitude to work and ability to work under pressure.
中专毕业证书。
College Certificate.