As a Station Agent, you play a key role in supporting passengers, baggage, and aircraft operations ensuring safety, service, punctuality, quality, and efficiency are always at the highest standard.
Apply now!
FACTS
Location
Shanghai
Employment level
Direct entry
Function
Airport Staff
Working time
Full time
Publishing date
08-25-2025
Application deadline
09-22-2025
Tasks
The Station Agent is responsible for:
- Ensure necessary communication with relevant local & central departments
- Ensure the aircraft is loaded in accordance with the corresponding loading instruction
- Ensure necessary communication with relevant local & central departments
- Register & ensure payment for excess luggage, upgrades & other ancillary services
- Carry out all check-in & gate/boarding procedures in accordance with the appropriate guidelines & airline manuals
- Handle irregularities in providing alternative flights, arranging ground transportation & hotel
- Arrange delivery of delayed baggage in accordance with the appropriate guidelines & airline manuals
- Carry out all duties required to ensure a successful & quality orientated operation of our Lounge
- Carry out any other operational / administrative duties assigned
Behind the scenes
Come and join the fascinating airline industry!
Join our growing team of professionals in a dynamic working environment!
Requirements
To thrive in this role, we value a combination of the following requirements:
- High school degree
- Vocational training desirable
- 1-3 years of working experience desirable
- Fluent knowledge of English both spoken and written required
- Knowledge of German language desirable
- Driving license
- PC skills
- Diligent and systematic approach to work
- Ability to work on own initiative
- Sales skills, confident manner
- Team player
- Manage constant time pressure
- No permanently assigned work station
- Weather factors and noise pollution
- Lifting of luggage up to 23kg/70lb
- Possibly psychological aptitude test
- Must be willing to work shifts
- CV/Resume required
Company