Brief Job Description:
The Product Engineer will support new product development and assist with sustaining engineering for a time after product launch. Acts as technical resource and focal point between R&D and other internal groups, such as product management, sales, application engineering, customer technical support, and manufacturing. Aligns R&D with the needs of the customer and business.
Responsibilities: -
- Understands the customer requirements and application, driving ideas and improvements for new and existing products back to R&D.
- Provides technical expertise on assigned product lines to all internal Vertiv functions – product management, sales, application engineering, customer technical support and service, and manufacturing.
- Creates and/or reviews engineering new product specifications, ECNs, tests, procedures, user manuals, submittal drawings, and sales literature.
- Troubleshoots and determines root-cause of escalated or re-occurring field issues, reporting analysis back to internal teams and, at times, directly back to customer.
- Supports manufacturing by answering new line setup questions, approving supply chain part substitutions and deviation procedures.
- Leads test technicians and assists lab testing of products.
- Works closely with technicians and junior engineers, providing technical expertise and guidance.
Requirements: -
- Bachelor of Science in Electrical Engineering or equivalent.
- 5+ years of electrical engineering, product development, design, repair, or support experience.
- Working knowledge in power/electrical engineering; AC and DC power <50kVA circuits, IGBTs, inverters, rectifiers, microprocessor and sensor interfacing, firmware interfacing, DC batteries, connectors/wire- harnesses, uninterruptible power supplies (UPS).
- Change management and BOM creation and maintenance preferably in Oracle.
- Ability to fluently read and understand component datasheets, electrical schematics, and PCB layouts.
- Ability to safely and successfully operate in an electrical testing lab environment.
- Familiarity in mechanical design techniques and software human interfaces.
- Strong troubleshooting skills with the ability to solve (and prevent) problems quickly and methodically.
- Excellent planning, organizing, documentation, and communication skills.
- Ability to multitask and operate in cross functional global development teams.
- 100% fluent in English, with strong people skills – motivator and conflict resolver.