At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.
So if you believe in inspiring a better future, read on.
About the Role
协助客户经理维护与客户、中介的关系，提供优质的客户服务
岗位职责：
负责大客户基础服务与管理，包括指导客户填写和收集相应资料、维护日常保全、对账、跟进新单、续保流程等工作；
保单服务中的客户维护及前后台协调沟通、供应商沟通；
负责日常客户简单咨询的处理；
接收理赔资料、核对和寄送合同、发票等；
其他相关的日常工作
岗位要求：
大学及以上学历；
2年客服/保险从业经验，细心耐心、要求具备很强的沟通协调能力；
主动接受挑战，积极向上、能承受较大工作压力，学习能力强；
熟练使用office 办公软件，包括Excel、PPT、Word；
优秀的英语口语及书面写作能力，具备团队合作精神；
会使用思维导图、海报制作或者对数字敏感等可优先考虑
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.