Job ID: 37740
Location: Guangzhou, CN
Area of interest: Operations
Job type: Regular Employee
Work style: Hybrid Working
Opening date: 21 Aug 2025
Job Summary
- To meet objectives set by the Group, Company & Department through:
- Consistent high quality performance in work with emphasis on accuracy, TAT & productivity.
- Consistent high quality service to customers (outside & within).
- To contribute to the greater increase in efficiency and the effectiveness of CPBB Ops HK CDD HNW TRR.
Key Responsibilities
Strategy
- End to End ownership of Request for Information (RFI) / Trigger Risk Review (TRR) cases and pro-actively manage the progress to completion status. Work with high attention and robust connection with RM for TRR review clients
Business
- Engage existing business clients in the collection of detailed customer information and supporting documentation required for the completion of Customer Due Diligence (CDD) profile for periodic reviews and reviews which are trigger generated, as well as any other CDD reviews triggered by projects
Processes
- Act as the focal point for CDD information clarification among RM, customers, CDD operations and Compliance. Client contact for RFI and TRR is needed, especially for clients not managed by RM. Participate in CDD related process reviews for individual clients with an aim to comply with regulatory or policy changes, as well as to improve customer experience and service turnaround time. Performing research, assess in strict compliance with all internal and external Know Your Customer regulations and policies with ongoing review
People & Talent
- Support and encourage others to practice in professional manner that reflect CPBB Ops HK CDD HNW TRR service quality. Contributing ideas for improvements of processes and procedures. Fully support team cross support when need.
Risk Management
- Protect the Bank's reputation by knowing the customer, monitoring suspicious behavior, and taking appropriate action in compliance with established policy and guideline. Follow and comply with AML/CDD policies and procedures on CDD review of a full range of financial products which including cash management, trade, treasury, investment, insurance, loan etc. To comply with regulated activities of Relevant Individuals under SFO and Technical Representative under HKFI where applicable
Governance
- Comply with regulatory, Group and the Bank’s requirements for CDD review
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Serve as a Director of the Board
- Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Associatio
Key stakeholders
- Understands and knows who the stake holders are and meets SLAs.
- Able to provide timely and accurate response to queries / request raised by Stakeholders
Qualifications
- EDUCATION: CDD related training.
Skills and Experience
- MS Office (Excel,Word,Outlook, etc.)
- Communication skills
- English speaking and writing
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
www.sc.com/careers