Business: HASE Technology
Principal responsibilities
Provide remote IT support over the phone in “End User Computing” (EUC) domain, covering PC, mobile device, communication systems and application software.
Identify, diagnose, and resolve computer, application, mobile device, system and network issues.
Ensures proper documentation, notification, escalation and tracking and follow up of all incidents.
Handle technical enquiries and provide level 1 support within the agreed service levels, covering desktop, mobile device, communication systems, network issues and application software.
Assist and train users to improve the user experience with various IT products.
Maintain IT Knowledgebase such as user guides, end user portals and forums.
Support end user software such as Microsoft/Mac OS, MS Office, Video Conferencing etc.
- University/College degree in Computing Science or other relevant disciplines.
- Experiences with end user computing.
- Experience on troubleshooting issue on Windows OS (Win 10, Win 11), MS Office, Outlook and network.
- Hands on experience in Microsoft Infrastructure (Microsoft 365, Active Directory, DNS, DHCP, DFSR, SharePoint).
- Good command of written and spoken English, and fluent in Cantonese.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Software Development (GuangDong) Limited***