Job Description:
1.Manage and develop relationships with Key VIP customers, and coordinate urgent issue with cross-functional team members
2.Organize and conduct customer meetings and process reviews with vendors or suppliers
3. Follow up and coordinate carrier/vendor-related issues
4.Collaborate with other supporting departements to review operational procedures
5. Assist to leverage and manage OMS’s Value Added Service offerings
6. Work with internal stakeholders to drive customer process control, standardization, and operational efficiency
7.Assist in resolving exceptional cases and perform root cause analysis
8.Support and manage team members well follow up customer SOP, correct billing process and event log records,etc.
9.Monitor team‘s KPI and milestone performance
10.Procedure/operations issue review with related stakeholders
Job Requirement:
1.Bachelor degree or above in Business or Logistics
2.Minimum 3 years of team management working experience or above