Job responsibilities
- To maintain revenues and profitability in all areas: sales, operations, after sales services
- To actively participate in commercial events and maintain a visible presence in the community to develop existing and new client base and to project a positive and appealing brand image. Special focus on personal knowledge and relation building and maintaining with top customers.
- To assess the store’s needs and communicate such needs to the appropriate corporate and local departments (including store premises and relevant maintenance)
- To monitor and guarantee best product display in the store (windows, countries…) following guidelines and standards
- To ensure the training of sales people and back office staff to increase technical and product knowledge and developing sales techniques and stock management
- To efficiently and effectively manage store stock
- To actively ensure the application of security, sales and stock processes and procedures
- To resolve client concerns/disputes
- To verify alignment to standards of discounts and ways of payment applied by sales force and drive their action accordingly(authorizing in advance any possible exception)
- To monitor and provide tolls for the sales people to help understand and increase sales performance
- To act as an organizational interface towards the local Marketing assuring the implementation of CRM strategies and procedures to enhance the customer base in quality and quantity
Profile
- At least 5 years of relevant experience in retail operation and Boutique Management
- Extensive product knowledge of Bulgari or other luxury brands, and specific knowledge in Jewelry and watch a plus
- Selling Skill and Customer Relationship Management Skill
- Team Management and Coaching Skill
- Fluent written and spoken English with excellent communication skill
- Presentable outlook, tolerance of working pressure and the capability in handling unpredictable tasks
- Knowledge of marketing, media and merchandising techniques
- IT Literacy
BVLGARI
MAISON
Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.
Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social & Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari , reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.
Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.
Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social & Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari , reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.