Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in business, marketing or business problem-solving at an agency, technology, or media company.
- 2 years of experience in managing Chinese enterprise clients, agencies, or customers.
- Ability to communicate in Mandarin and English fluently to support local clients.
Preferred qualifications:
- Experience in business within the technology, advertising, media or internet environments.
- Experience with Google Ads and YouTube account management with managing advertising or media campaigns.
- Experience in managing multiple accounts while paying attention to detail.
- Ability to multitask and grow in a changing environment.
- Excellent problem-solving and thinking skills.
About the job
Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Develop Chinese customer’s business via directly driving scaled product adoption and growth.
- Work towards tactical goals while prioritizing and delivering quality customer experience to Google's agencies and advertisers.
- Implement ways to improve our agency and customer relationships and share performance enhancing suggestions.
- Manage business growth and productivity goals, and motivate in-quarter product adoptions.
- Provide tactical advice and help our advertisers get the investment return on their advertising by working in a consultative role with Executive Account Strategist.