Follow the Principle Based Management (PBM ) guidelines, provide strong and effective support to external Customers and internal Account teams in line with assigned Accounts/Territory, maximize the use and transformation of external information and internal resources, and contribute to the continuous growth of revenue.
What You Will Do
- Manage the status and schedule of all customer Orders, Returns, Complaints and Requests
- Ensure Customer inquiries/issues are addressed/ resolved to completion
- Ensure accuracy of data and requirements in SAP
- Manage execution, requirements, and maintenance of Customer Programs
- Resolve Order related issues with intercompany departments
- Issue Quotations and follow-up on the results
- Prepare and utilize analysis reports to improve programs and communication/follow-up with Customers
- Prepare Order, RMA and Forecast status reports.
- Backup Account/Sales Managers during Travel
- Update Customer portals
- Issue open order ECOs
Who You Are (Basic Qualifications)
- English
- BA/BS preferred
- 1 years F iberoptic or related experience preferred
- Excellent written/verbal communications skills, detail oriented and MS Office proficiency
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.