Main Responsibilities
- Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs
- Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks
- Where applicable ensure Data Management is performed accurately and on time
- Ensure Tickets and Calls are responded within SLA timescales and to a high standard
- Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs
- Proficient in using systems and tools
- SOC Controls completed on time and with the necessary evidences
- All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
- Highlight to Service Manager any deviations from the standard scope of service
- Ability to recognize and deal appropriately with sensitive and confidential information
- Successful completion of all learning objectives
- Time Recording to be completed accurately and on time
- ALIGHT Security Standards are adhered and followed
- Contribute to team meetings and raise any issues immediately to your Service Manager
- Ensure you are up to date with all ALIGHT HR announcements and communications
- Build good relationships with all lines of businesses where appropriate
- Update internal stakeholders, when needed, in a timely and accurate way
- Participates in projects and activities as needed and assigned
Professional / Job Experience
- Knowledge of MS Office tools such as Excel, Word, and PowerPoint
- Flexibility to support a global and fast paced environment
- Attention to detail
- Excellent written and verbal skills
- Self-motivated and a willingness to learn
Education and Training
Essential
- High school diploma or equivalent
- 1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR Consulting, HR Outsourcing or other corporate environment
- HRIS knowledge
Desirable
- Experience working with HR and payroll data
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.