Manager III, Program Mgmt, FBA Support Operations

We are seeking an experienced Manager of Program Management to lead our FBA Seller Experience and Contact Elimination initiatives within FBA Support Operations. This strategic leadership role will focus on managing a team of Program Managers while driving systematic improvements in seller experience and operational efficiency across the FBA network. The role requires building and developing a high-performing team while collaborating with internal stakeholders to identify and resolve operational gaps.

Primary Objectives:

• Build and lead a team of Program Managers focused on FBA seller experience
• Drive contact elimination strategies through process improvements and automation
• Develop scalable solutions for recurring operational challenges
• Foster cross-organizational collaboration and innovation

Key job responsibilities
People Leadership & Team Development

• Build and mentor a team of Program Managers
• Drive team performance and professional development
• Create an inclusive and innovative team culture
• Establish clear goals and success metrics for team members

Strategic Program Management

• Define program vision and strategy aligned with business objectives
• Oversee multiple concurrent programs and initiatives
• Establish governance and reporting mechanisms
• Drive resource allocation and prioritization decisions

Operational Excellence

• Lead complex program implementations and process improvements
• Develop and execute contact elimination strategies
• Drive automation and efficiency improvements
• Ensure program quality and consistency

Stakeholder Management & Innovation

• Build and maintain senior stakeholder relationships
• Drive cross-functional collaboration
• Lead innovation initiatives and technology adoption
• Represent the team in leadership forums

Data Analytics & Business Impact

• Define and track key performance metrics
• Drive data-driven decision making
• Measure and report program ROI
• Identify trends and improvement opportunities

Critical Competencies:

• People Leadership: Proven ability to build and develop high-performing teams
• Strategic Thinking: Experience in developing and executing program strategies
• Stakeholder Management: Strong influence and communication skills
• Program Management: Track record of delivering complex programs
• Innovation: History of driving technological and process improvements
• Data Analytics: Experience in metrics-driven program management

About the team
About FBA Support Operations:
Fulfillment By Amazon (FBA) is built around Amazon's world-class capability in ordering, fulfillment, transportation, and Customer service. As a strategic long-term opportunity highlighted by Jeff Bezos, FBA enables third-party selling partners to rapidly grow their business while leveraging our billion-dollar logistics infrastructure. The Support Operations team plays a crucial role in managing complex supply chain-related investigations, ensuring accurate seller reimbursements, validating defect signals, and driving proactive contact prevention.