Lead Product Manager, Trust

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Trust product team is a passionate and high-performing team, responsible for ensuring that transactions and users on our platform are safe, protected, and genuine. We make an impact by optimising between user experience and financial losses. We are made up of team members across product, engineering, design, data science, analytics, and business. We are looking for experienced individuals who are critical thinkers and data-driven, experience communicating product updates, milestones, and progress to internal and external partners and are great team players. We like creative team members, people who can think outside the box and influence. We work fast, push the boundaries, and try new things. Sometimes they don't work, so we embrace learning from failures and a culture of lifelong learning.

Get to Know the Role

• Be the empowered team leader for a group of engineers, designers, and analysts and manage the team and its goals
• Define the product strategy and roadmap for your problem space
• Collaboratively solve for high impact problem statements by identifying solutions and driving it from idea to development to rollout and experimentation
• Be the champion for excellence in user experiences and product quality
• Define and track against success that measures the impact of your work

Critical Tasks

• Lead an empowered diverse team (Data scientists, engineers, risk policy managers) to identify platform vulnerabilities, user pain points and brainstorm solutions to reduce fraudulent activities within Grab's ecosystem
• Collaborate with engineering, data analytics and design to develop a prioritised product backlog, and build user-centric fraud solutions
• Meticulously define and communicating product requirements and specifications by thinking creatively
• Partner with business counterparts and other team members on well-defined go-to-market plans
• Define success metrics and measuring the impact of your work

Qualifications

What Essential Skills You Will Need

• 8+ years of experience as a product manager in technology or technology platforms.
• Independently identify and solve complex and ambiguous problems, constructing clear strategies and roadmaps supported by analysis and data from loosely defined priorities and goals.
• Experience in creating products through the full software product lifecycle.
• Unafraid to make challenging tradeoff decisions
• Degree in computer science, software engineering, information technology, business, or a related field.
• Experience communicating complex technical concepts to a variety of audiences and strategies to all levels from executive leadership to engineering and operations.
• Experience with the tech industry and building delightful product experiences and willing to learn, influence, and not shy away from hard stuff to meet goals.
• Be a team player, live our values, and contribute to the broader goals of Grab to achieve our mission to create economic empowerment for the people of Southeast Asia.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.