ICT Engineer (Shanghai, Investment Bank Data Center)

Day-to-day technology operations support at China datacenter Project in Shanghai. The data center was put into production in Mar 2024.

This role requires a wide variety of strengths and capabilities, including working knowledge of a physical IT infrastructure (server, networking, storage, asset inventory, facilities monitoring, hardware secure decommissioning and incident handling), hands on experience with hardware move/add/change in a datacenter environment.

Scope and Working Hours:

§ Technology operations: (Full production data center)

• Knowledge of data center industry and computer room operations.
• Skills in communication and management with data center suppliers based on signed service-level- agreements.
• Deliver physical racking, stacking, patching and IT projects.
• Supervise 3rd party vendor construction works.
• Regularly review, file and archive IT infrastructure related operational documentation on shared folder and air drives (i.e., inventory sheet, asset list, life cycle management and logistical records).
• Install and configure hardware, troubleshoot hardware and network issues
• Maintain change control processes in the datacenter, and support 3rd party vendor activities.
• Responsible for managing incoming and outgoing goods, as well as overseeing inventory operations while maintaining clean and organized storerooms to support business functions.
• Prepare assets for production installation, including unboxing, tagging, and assembling components.
• Promptly report and escalate any damages to incoming shipments.
• Remove IT hardware from production for storage or disposal as per company policy.
• Ensure secure disposal of decommissioned hardware, including data-bearing devices.
• Adhere to security protocols for storing and securing data center assets.
• Responsible for liaising with the ICT Team Lead to ensure delivery of the requests is within the expected timescales.
• Experience with ITIL control processes is preferable.
• Available for standby emergency on-call services and remote handling.
• Good command of written and spoken English.

§ Working hours:

• Standard office hours: Mon-Fri, 9am-6pm.
• May work in non-office hours, subject to business needs.
• Non-office hours and weekends will be on-call basis. Staff will need to respond to emergency calls as required.

EDUCATION and EXPERIENCE

• Associate degree or above. 1-2 of experience in computer science, information systems management, data center operation, business management or a related field.
• Accredited training in the installation of copper and fiber structured cabling systems, preferred. Previous experience of using Remedy, DCIM tools and BMS systems.
• Work experience at banks/financial institutions or MNCs preferred but not mandatory.

COMMUNICATION SKILLS

• Bilingual in Mandarin and English.
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
• Ability to effectively present information to an internal department and/or large groups of employees.