Field Service Engineer

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

• Ensure the quality and efficiency of the maintenance work, provide first-class on-site service for customers at the scene, and represent the VTS brand

• Carry out maintenance strictly in accordance with the SOP, use the appropriate tools, and ensure proper 6S management.

• Proactively generate leads for the Sales team,Provide technical support in the form of troubleshooting either by phone or on site.

• Opportunity to become certified as internal part-time trainer to provide trainings internally and help colleagues within the organization to grow their technical knowledge and ability.

• Share lessons learned with colleagues to enhance exchange of experiences and foster a strong network.

• Communicate service and other relevant activities to Customer and leader. This would be through daily service or maintenance reports or relevant forms, e-mail and telephone communications.

• Collaborate with the internal team to find optimal solutions in case of breakdowns, expanding of customers activities or other customer specific situations. In general give the best advice possible for the customer. Make sure promises are kept.

• Ensure you work according to the company’s safety guidelines, follow workshop safety management regulations and any customer specific safety guideline on-site. In addition, you are expected to conduct Last Minute Risk Assessments and know the decontamination info from the records. Always use necessary and prescribed Personal Protective Equipment.

To succeed, you will need

• Degree Level – to be defined in accordance to local needs

• Minimum of xxx years working experiences in xxx- to be specified and defined by local needs

• Knowledge Areas:

• Technical expertise, combining mechanical and electrical components
• Technical and application knowledge: ability to constantly learn and develop
• Aspiration to keep up to date with latest technology developments, such as IoT, connectivity etc.
• Experience in a service position in an industrial and highly technical environment

• Critical Skills:

• Good hands-on maintenance skills
• Be confident to be an important face to the customer and be strongly service minded.
• Be stress resistent and work independently, partly under stressful circumstances
• Show courage and integrity.
• Demonstrate efficiency and accuracy
• Problem solving ability and ability to improvise
• Service oriented and proactive communication skills
• Learn to develop and update skills
• Sharing expertise and experiences with others to ensure lessons learned
• Effective and clear communication
• Be open and approachable
• Work with the Atlas Copco „The Way“

In return, we offer you

Personal Development

City
shanghai

Recruiter
summer.hu@edwardsvacuum.com

Hiring Manager
Jack Jian Gao

Last Day to Apply

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