If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a FAE Senior Engineer, Overseas in Eaton’s electrical business, based in Shenzhen, China. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to:
- Responsible for effectively supporting the sales activities in business growth and customer engagement to achieve the sales targets.
- Responsible for providing the professional technical response.
a. Responsible for professional service such as product inquiry, product technical support, and appropriate assistance for marketing activities
b. Arrange suited product or service training course by sales team’s demand
c. Diagnostics/troubleshooting of Eaton electrical, electronic, and UPS
e. Interdepartmental communication regarding complaint resolution and root cause analysis
f. Close cooperation with Interdepartmental of Eaton group to process all customer service issue and to identify customer complaints.
g. Liaising and maintaining customer relationships whilst maintaining quality customer service.
H. Oversea travel available if needed
Qualifications:
- Bachelor’s degree in electrical and Electronics or related.
- Minimum 5 years of related working experience
- Knowledgeable in UPS products and applications
- Must be able to make technical proposal presentations to customers and consulting engineers.
- Factory and field troubleshooting methods and equipment
- Electrical installation methods, practices, and the National Electrical Code
- Fluent in English and Chinese required
- Customer focused
- Good communication skill
- Result-oriented with good problem-solving skills
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
About Us
Founded in 1911, Eaton has continuously evolved to meet the changing and expanding needs of our stakeholders. With revenues of nearly $25 billion in 2024, the company serves customers in more than 160 countries. For more information, visit www.eaton.com Follow us on LinkedIn.
Our commitment to Inclusion & Diversity and Sustainability
Recent Awards: Honored to be recognized
- 2018-2025 World's most admired companies, Forbes
- 2016-2023 Best Place to work for LGBTQ Equality, HRC
- 2023-2024 Top 100 Global Most Loved Workplaces, Newsweek
- 2012-2025 World's Most Ethical Companies, Ethisphere
- 2022 China's Top Healthiest Workplace by Mercernmash Benefits
- 2022 Best Employer in Suzhou
- 2022 Most loved employer by employees in Suzhou
- 2022 Shanghai Best Employer by Zhaopin.com
- 2021 Shanghai Best Employer by Zhaopin.com