1. Doc team member performance monitoring to ensure good team spirit and a high performance team and arrange job rotation for team.

2. Adhere to company requirement and working efficiency;To manage team projects within timetables and priorities.

3. Lead team to finish productivity and accuracy target and motivate team in difficult time.

4. Improve leadership ability.

5. Keep smooth communication with other terms.

6. To participate in achieving accurate query routed to the client and customer service team.

7. Provide monthly team performance to CS and DOC manager.

8. Analyze the customer behavior at correction stage.

Requirements:
1. College diploma or above.

2. More than 4 years’ experience in shipping industry and at least 1 year team leader experience.

3. Capability to lead team of no less than 6 people.

4. Good knowledge of the local policies and regulation for shipping.

5. Good communication to balance customers' request and company resource.

6. Lead team under pressure;Strong Critical thinking ability.

7. Fluent writing and speaking Chinese and English;Good Microsoft Skills.

Function:
Global Customer Service

Publish in Internal Career Page:
No