Fanatics Collectibles is expanding its presence in China and is seeking a Distribution & Fulfillment Manager to establish and scale our end-to-end logistics and fulfillment capabilities in the region. This is a foundational role responsible for building China’s fulfillment infrastructure from the ground up, including warehouse setup, order processing, inventory control, and last-mile delivery—ensuring we meet evolving customer expectations while staying compliant with local regulations.
This role will require close collaboration with global teams and China-based partners to deliver a world-class fan experience through timely, accurate, and cost-efficient fulfillment across DTC and marketplace channels (e.g., Tmall, JD, WeChat Mini Programs).
Key Responsibilities
Warehousing & Fulfillment Operations:
- Launch and manage warehouse operations in China, including 3PL partner onboarding and operational setup for inbound, storage, order processing, and outbound logistics.
- Build SOPs to ensure streamlined fulfillment, returns, and replenishment processes tailored to platform-specific requirements (e.g., Tmall SLA rules, JD warehouse integrations).
- Own day-to-day oversight of all fulfillment-related KPIs—order accuracy, fulfillment speed, return cycle time, shrinkage, etc.
Inventory & Order Management:
- Ensure real-time inventory visibility and accuracy across multiple platforms and systems.
- Develop efficient processes for order allocation and routing, minimizing delivery delays and split shipments.
- Supervise returns and reverse logistics with a focus on customer experience and cost containment.
Logistics & Last-Mile Coordination:
- Manage relationships with local and regional shipping carriers, ensuring on-time delivery, service quality, and competitive pricing.
- Collaborate with cross-border teams to design import and customs clearance flows (as needed), ensuring compliance with China’s customs, labeling, and duty/tax laws.
Technology & System Enablement:
- Work with global tech and operations teams to implement or localize a Warehouse Management System (WMS), ensuring integration with Shopify, ERP, and China-specific channels.
- Leverage logistics and fulfillment tech tools to increase automation, reduce manual handling, and drive performance.
Cross-functional Collaboration:
- Partner closely with China eCommerce, Customer Service, Product, and Global Supply Chain teams to ensure fulfillment strategy aligns with business objectives.
- Provide operational support for major campaigns and new product launches, ensuring capacity, timing, and scalability.
Compliance & Risk Management:
- Ensure warehouse and fulfillment processes adhere to China-specific labor, safety, and consumer protection laws.
- Proactively identify risks in logistics, customs, or regulatory domains and implement mitigation strategies.
Performance Optimization & Leadership:
- Track, analyze, and continuously improve key operational metrics.
- Build and develop a high-performing logistics team or 3PL network.
- Foster a culture of ownership, accountability, and innovation in a fast-paced, scale-up environment.
Qualifications:
- 5+ years of experience in fulfillment, warehousing, distribution, or supply chain management within China.
- Proven track record of building or scaling logistics operations from the ground up, preferably in an eCommerce, retail, or marketplace-led environment.
- Deep knowledge of China’s fulfillment landscape, including 3PL partners, last-mile carriers, and major commerce platforms.
- Familiarity with China’s customs, returns policies, and compliance requirements (e.g., cross-border tax treatment, GS1 barcode compliance).
- Strong analytical skills and experience working with WMS, OMS, and inventory tracking systems.
- Mandarin fluency and strong English communication skills.
- Entrepreneurial mindset—excited to build and optimize a critical function in a startup-like environment.
- Passion for consumer brands, fandom, or collectibles is a plus.
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.
Subject to applicable laws, Fanatics Collectibles may choose to run a background check.
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